Terms of Service

Acceptance of Terms

Welcome to digitalora. These Terms of Service ("Terms") govern your use of our website located at digitalora.pro and our enterprise knowledge management services provided by digitalora Ltd ("Company", "we", "our", or "us").

By accessing our website or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access our website or use our services.

digitalora Ltd is a company registered in Cyprus with registration number HE932587, VAT number CY93741586X, and registered address at Grivas Digenis Avenue 110, Paphos 8093, Cyprus.

Description of Services

digitalora provides enterprise knowledge management platforms and related services, including but not limited to:

• Platform implementation and configuration services
• Content strategy and information architecture development
• Training and change management consulting
• Ongoing support and platform optimisation
• Custom knowledge management solutions

Specific terms for individual services may be outlined in separate service agreements or statements of work.

User Obligations

When using our website and services, you agree to:

• Provide accurate, current, and complete information when requested
• Maintain the security of any login credentials provided to you
• Use our services only for lawful purposes and in accordance with these Terms
• Not attempt to gain unauthorised access to our systems or networks
• Not interfere with or disrupt the integrity or performance of our services
• Comply with all applicable laws and regulations
• Respect the intellectual property rights of digitalora and third parties

You are responsible for all activities that occur under your account and for maintaining the confidentiality of any passwords or access credentials.

Intellectual Property

The website and services provided by digitalora, including all content, features, functionality, software, text, graphics, logos, and other materials, are owned by digitalora or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our content without our prior written consent, except as permitted by law or as expressly provided in these Terms.

Any feedback, suggestions, or ideas you provide to us regarding our services may be used by digitalora without any obligation to you.

Client data and content provided to digitalora in the course of service delivery remains the property of the client, subject to the terms of our service agreements and privacy policy.

Service Availability

We strive to maintain high availability of our website and services, but we cannot guarantee uninterrupted access. Our services may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Emergency repairs or security measures
• Circumstances beyond our reasonable control
• Third-party service provider outages

We will make reasonable efforts to provide advance notice of scheduled maintenance when possible.

Payment Terms

For paid services, the following payment terms apply:

• Fees are as specified in the applicable service agreement or proposal
• Payment is due within 30 days of invoice date unless otherwise agreed
• Late payments may incur additional charges as permitted by law
• All fees are exclusive of applicable taxes, which are the client's responsibility
• Disputed charges must be reported within 30 days of the invoice date

We reserve the right to suspend services for non-payment after appropriate notice.

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy. We are committed to protecting your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

For detailed information about how we handle your personal data, please review our Privacy Policy.

Limitation of Liability

To the maximum extent permitted by applicable law, digitalora shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use our services
• Any unauthorised access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our services
• Any bugs, viruses, trojan horses, or the like that may be transmitted through our services by any third party
• Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content

Our total liability to you for all claims arising out of or relating to these Terms or our services shall not exceed the amount paid by you to digitalora in the twelve (12) months preceding the claim.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you.

Indemnification

You agree to defend, indemnify, and hold harmless digitalora and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms
• Your use of our services
• Your violation of any rights of another party, including any intellectual property rights
• Any content you provide or submit through our services

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Cyprus, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Cyprus. However, we retain the right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property rights.

If you are a consumer resident in the European Union, you may also have the right to bring proceedings in the courts of your country of residence.

Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Upon termination, your right to use our services will cease immediately. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

For ongoing service relationships, termination procedures and data handling will be governed by the applicable service agreement.

You may terminate your use of our services at any time by discontinuing your use of our website and services.

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect.

Material changes will be communicated through our website, email notification, or other appropriate means. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using our services.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired.

In such cases, the invalid provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, the provision shall be deemed deleted from these Terms.

Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the sole and entire agreement between you and digitalora regarding our services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.

No waiver by digitalora of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition.

Contact Information

If you have any questions about these Terms of Service, please contact us: