Privacy Policy

Introduction

digitalora Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website digitalora.pro, use our services, or interact with us.

We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our registered office is located at Grivas Digenis Avenue 110, Paphos 8093, Cyprus.

Data Collection

The data we collect about you depends on how you interact with our services. We may collect and process the following types of personal information:

• Contact Information: Name, email address, phone number, company name, and job title when you contact us or request information about our services.
• Communication Data: Records of your correspondence with us, including emails, phone calls, and messages through our contact forms.
• Technical Information: IP address, browser type and version, operating system, referring website, pages visited, and time stamps when you visit our website.
• Marketing Data: Your preferences for receiving marketing communications and information about how you heard about our services.
• Service Data: Information related to the enterprise knowledge management services we provide, including project details and implementation requirements.

How We Use Your Information

We use of your data is based on legitimate business interests, contractual necessity, or your consent. Specifically, we use your information to:

• Respond to your enquiries and provide information about our enterprise knowledge management services
• Process and fulfil service requests and contracts
• Communicate with you about projects, updates, and service-related matters
• Improve our website functionality and user experience
• Send marketing communications about our services (with your consent)
• Comply with legal obligations and protect our legitimate business interests
• Analyse website usage patterns to enhance our digital presence and service offerings

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, their purposes, and how to control them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Protection: To protect our rights, privacy, safety, or property, and that of our clients and the public
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention periods vary depending on the type of data:

• Contact and enquiry data: Retained for up to 3 years after last contact or until you request deletion
• Client project data: Retained for the duration of our business relationship plus 7 years for legal and compliance purposes
• Marketing data: Retained until you unsubscribe or withdraw consent
• Website analytics data: Typically retained for 26 months in accordance with Google Analytics settings

Your Rights

Under the GDPR and other applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data and information about how we process it
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of processing your personal data in specific situations
• Right to Data Portability: Request transfer of your data to another organisation or directly to you
• Right to Object: Object to processing of your personal data for direct marketing or other purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection and security practices
• Secure hosting and backup procedures

However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As we operate from Cyprus within the European Economic Area (EEA), your personal data is primarily processed within the EEA. If we need to transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard contractual clauses approved by the European Commission
• Binding corporate rules or certification schemes

Children's Privacy

Our services are directed at businesses and organisations, not children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this policy and, where appropriate, provide additional notice such as email notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding your personal data, please reach out using the following contact information:

You also have the right to lodge a complaint with the Cyprus Commissioner for Personal Data Protection or your local supervisory authority if you believe we have not handled your personal data in accordance with applicable data protection laws.